GENERAL TERMS AND CONDITIONS FOR E-SHOPS

These General Terms and Conditions (“Terms”) of PUFFY s.r.o., with its registered office at Uralská 689/7, Bubeneč, 160 00 Prague 6, Company ID No.: 24370321, registered in the Commercial Register under file No. C 440051 maintained by the Municipal Court in Prague, e-mail: info@puffywatch.com, phone number: +420 776 889 152, business address: Uralská 689/7, Bubeneč, 160 00 Prague 6 (“We” or the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of you, as buyers, and us, as sellers, arising in connection with or based on a purchase agreement (the “Agreement”) concluded through the e-shop on the website www.puffywatch.com.

The provisions of these Terms form an integral part of the Agreement. The Agreement and the Terms are prepared in the Czech language. We may unilaterally amend or supplement the wording of these Terms. This provision does not affect rights and obligations arising during the effectiveness of the previous version of the Terms.

As you certainly know, we primarily communicate remotely. Therefore, our Agreement is also concluded using means of distance communication, which allow us to reach an agreement without our simultaneous physical presence, and the Agreement is concluded remotely in the e-shop environment through the website interface (“e-shop web interface”).

If any part of the Terms conflicts with what we have jointly agreed during your purchase process in our e-shop, the specific agreement shall prevail over these Terms.

1. CERTAIN DEFINITIONS

1.1. Price means the financial amount you will pay for the Goods;

1.2. Shipping Price means the financial amount you will pay for delivery of the Goods, including packaging costs;

1.3. Total Price means the sum of the Price and the Shipping Price;

1.4. VAT means value added tax according to applicable legal regulations;

1.5. Invoice means a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.6. Order means your binding proposal to conclude an Agreement for the purchase of Goods with us;

1.7. User Account means an account created based on the data you provide, enabling the storage of entered data and the history of ordered Goods and concluded Agreements;

1.8. You means the person purchasing on our e-shop, referred to by legal regulations as the buyer;

1.9. Goods means everything you can purchase on the e-shop.

2. GENERAL PROVISIONS AND INSTRUCTIONS

2.1. The purchase of Goods is only possible through the e-shop web interface.

2.2. When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. Therefore, we will consider the information you provide in the Order to be correct and truthful.

2.3. Our e-shop also provides access to product reviews made by other consumers. We ensure and verify the authenticity of such reviews by linking reviews to specific orders, meaning that within our internal system we can see the linked order ID for each review and are therefore able to verify and demonstrate that the review originates from a real consumer.

3. CONCLUSION OF THE AGREEMENT

3.1. The Agreement with us may only be concluded in the Czech language.

3.2. The Agreement is concluded remotely through the e-shop, and you bear the costs associated with the use of means of distance communication. However, these costs do not differ from the basic rates you pay for using such means (especially internet access), and therefore you should not expect any additional costs charged by us beyond the Total Price. By submitting the Order, you agree to the use of means of distance communication.

3.3. In order for us to conclude the Agreement, you must create an Order in the e-shop. The Order proposal must include the following information:

a) Information about the Goods being purchased (in the e-shop, you select the Goods you are interested in purchasing by clicking the “Add to cart” button);

b) Information about the Price, Shipping Price, method of payment of the Total Price, and requested delivery method for the Goods; this information will be entered during the creation of the Order within the e-shop user interface, while information about the Price, Shipping Price, and Total Price will be automatically displayed based on the Goods selected by you and the chosen delivery and payment methods;

c) Your identification and contact details necessary for us to deliver the Goods, especially your first name, surname, delivery address, telephone number, and e-mail address.

3.4. During the creation of the Order, you may modify and check the entered data until the completion of the Order. After checking the data and clicking the “Order with obligation to pay” button, you complete the Order. Before clicking the button, however, you must confirm that you have read and agree to these Terms; otherwise, it will not be possible to complete the Order. A checkbox serves for confirmation and agreement. After clicking the “Order with obligation to pay” button, all entered information will be sent directly to us.

3.5. We will confirm your Order as soon as possible after it has been delivered to us by sending a message to the e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms as an attachment to the e-mail message. The Terms effective on the date of the Order, i.e., the version attached to the confirmation e-mail, form an integral part of the Agreement. The Agreement between us and you is concluded upon confirmation of the Order.

3.6. Situations may arise in which we are unable to confirm your Order. This mainly concerns situations where the Goods are unavailable or where you order a larger quantity of Goods than we permit. However, information about the maximum quantity of Goods will always be provided within the e-shop in advance and should therefore not come as a surprise. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Agreement in an amended form compared to the Order. In such a case, the Agreement is concluded when you confirm our offer.

3.7. If an obviously incorrect Price is stated within the e-shop or in the Order, we are not obliged to supply the Goods at such Price, even if you have received Order confirmation and therefore the Agreement has been concluded. In such a situation, we will contact you without undue delay and send you an offer to conclude a new Agreement in an amended form compared to the Order. The new Agreement is concluded when you confirm our offer. An obvious error in the Price includes, for example, situations where the Price does not correspond to the usual market price charged by other sellers or where a digit is missing or added.

3.8. By concluding the Agreement, you undertake to pay the Total Price.

3.9. If you have created a User Account, you may place the Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness, and completeness of the pre-filled information. The method of creating the Order is otherwise identical to that for buyers without a User Account, but the advantage is that you do not need to repeatedly enter your identification details.

3.10. In some cases, we allow the use of discounts for the purchase of Goods. To receive the discount, you must enter the discount details into the designated field within the Order proposal. If you do so, the Goods will be provided to you with the discount applied.

4. USER ACCOUNT

4.1. Based on your registration within the e-shop, you may access your User Account.

4.2. When registering a User Account, you are obliged to provide all entered information correctly and truthfully and to update it in case of changes.

4.3. Access to the User Account is secured by a username and password. You are obliged to maintain confidentiality regarding these access details and not provide them to third parties. In the event of misuse, we bear no responsibility.

4.4. The User Account is personal, and you are therefore not entitled to allow third parties to use it.

4.5. We may cancel your User Account, especially if you have not used it for more than one year or if you breach your obligations under the Agreement.

4.6. The User Account may not be available continuously, especially with regard to necessary maintenance of hardware and software equipment.

5. PRICING AND PAYMENT TERMS, RETENTION OF TITLE

5.1. The Price is always stated within the e-shop, in the Order proposal, and in the Agreement. In the event of a discrepancy between the Price stated for the Goods in the e-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always correspond to the Price in the Agreement. The Shipping Price and any conditions for free shipping are also stated within the Order proposal.

5.2. The Total Price is stated including VAT and all statutory fees.

5.3. We will require payment of the Total Price after the conclusion of the Agreement and before handing over the Goods. You may pay the Total Price using the following methods:

a) Bank transfer. Payment details will be sent to you in the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 3 days.

b) Online card payment. In such a case, payment is processed through the Stripe payment gateway, and the payment is governed by the terms and conditions of this payment gateway available at Stripe.com. In the case of online card payment, the Total Price is payable within 3 days.

c) Cash on delivery. In such a case, payment is made upon delivery of the Goods in exchange for handing over the Goods. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods.

d) Cash payment upon personal collection. Goods may be paid for in cash when collected at our premises. In the case of cash payment upon personal collection, the Total Price is payable upon receipt of the Goods.

5.4. The Invoice will be issued electronically after payment of the Total Price and will be sent to your e-mail address. The Invoice will also be physically enclosed with the Goods and available in the User Account.

5.5. Ownership rights to the Goods pass to you only after you have paid the Total Price and taken over the Goods. In the case of payment by bank transfer, the Total Price is considered paid when credited to our account; in other cases, it is paid at the moment the payment is made.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE

6.1. The Goods will be delivered to you no later than within 5 days by the method of your choice, and you may choose from the following options:

a) Personal collection at collection points of Zásilkovna and Uloženka;

b) Delivery through transport companies Česká pošta, PPL CZ, DHL, Zásilkovna.

6.2. Goods may only be delivered within the Czech Republic.

6.3. The delivery time of the Goods always depends on their availability and on the selected delivery and payment method. The estimated delivery time will be communicated to you in the Order confirmation. The time stated in these Terms is only indicative and may differ from the actual delivery time. In the case of personal collection at our premises, we will always inform you by e-mail about the possibility of collecting the Goods.

6.4. Upon receipt of the Goods from the carrier, you are obliged to check the integrity of the packaging and, in the event of any defects, immediately notify the carrier and us. If the packaging is damaged in a way indicating unauthorized handling or entry into the shipment, you are not obliged to accept the Goods from the carrier.

6.5. If you breach your obligation to accept the Goods, except in cases under Article 6.4 of these Terms, this does not constitute a breach of our obligation to deliver the Goods to you. At the same time, failure to accept the Goods does not constitute withdrawal from the Agreement between us and you. However, in such a case we are entitled to withdraw from the Agreement due to your material breach of the Agreement, or alternatively to store the Goods, for which we are entitled to a fee of CZK 50. If we decide to withdraw from the Agreement, the withdrawal becomes effective on the day we deliver the notice of withdrawal to you. Withdrawal from the Agreement does not affect the claim for reimbursement of shipping costs or any claim for damages, if incurred.

6.6. If, for reasons arising on your side, the Goods are delivered repeatedly or in a manner other than agreed in the Agreement, you are obliged to reimburse us for the costs associated with such repeated delivery. Payment details for reimbursement of these costs will be sent to your e-mail address specified in the Agreement and are payable within 14 days from delivery of the e-mail.

6.7. The risk of damage to the Goods passes to you at the moment you take over the Goods. If you fail to accept the Goods, except in cases under Article 6.4 of these Terms, the risk of damage passes to you at the moment you had the opportunity to accept them but failed to do so for reasons on your side. The transfer of risk means that from that moment you bear all consequences associated with the loss, destruction, damage, or any depreciation of the Goods.

6.8. If the Goods were not stated as in stock in the e-shop and only an estimated availability period was provided, we will always inform you in the event of:

a) an extraordinary interruption in production of the Goods, while always informing you of the new expected availability date or the fact that it will not be possible to deliver the Goods;

b) delay in delivery of the Goods from our supplier, while always informing you of the new expected delivery date.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1. We guarantee that at the moment the risk of damage to the Goods passes according to Article 6.7 of these Terms, the Goods are free from defects, especially that the Goods:

a) correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;

b) are suitable for the purpose for which you require them and with which we agree;

c) are supplied with the agreed accessories and instructions for use, including assembly or installation instructions;

d) are suitable for the purpose for which Goods of this type are usually used;

e) correspond in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of Goods of the same type which you may reasonably expect, also with regard to public statements made by us or another person in the same contractual chain, especially advertising or labeling;

f) are supplied with accessories, including packaging, assembly instructions and other instructions for use, which you may reasonably expect; and

g) correspond in quality or design to the sample or template provided to you before conclusion of the Agreement.

7.2. Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (especially Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

7.3. If the Goods have a defect, especially if any condition under Article 7.1 is not fulfilled, you may notify us of such defect and exercise rights arising from defective performance (i.e., make a complaint) by sending an e-mail or letter to our addresses listed in our identification details. When exercising rights arising from defective performance, you must choose how you wish the defect to be resolved, and you may not subsequently change this choice without our consent. We will handle the complaint in accordance with the right arising from defective performance that you have exercised.

7.4. If the Goods have a defect, you have the following rights:

a) to have the defect removed by delivery of new Goods without defects or delivery of the missing part of the Goods; or

b) to have the defect removed by repair of the Goods,

unless the chosen method of removing the defect is impossible or disproportionately costly compared to the other method, which shall be assessed especially with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be removed by the other method without significant inconvenience to you.

7.5. We are entitled to refuse to remove the defect if it is impossible or disproportionately costly, especially with regard to the significance of the defect and the value the Goods would have without the defect.

7.6. You also have the right to:

a) a reasonable discount from the Price; or

b) withdraw from the Agreement,

if:

a) we refuse to remove the defect or fail to remove it in accordance with legal regulations;

b) the defect occurs repeatedly;

c) the defect constitutes a material breach of the Agreement; or

d) it is evident from our statement or the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to you.

7.7. The right to withdraw from the Agreement does not apply if the defect of the Goods is insignificant.

7.8. If you caused the defect of the Goods yourself, you are not entitled to rights arising from defective performance.

7.9. Wear and tear caused by normal use of the Goods, or in the case of used Goods wear corresponding to the extent of their previous use, is not considered a defect of the Goods.

7.10. When making a complaint, we will issue you written confirmation stating:

a) the date when you made the complaint;

b) the subject matter of the complaint;

c) the method of handling the complaint requested by you;

d) your contact details for the purpose of informing you about the handling of the complaint.

7.11. Unless we agree on a longer period, we will remove the defects and provide you with information about the handling of the complaint within 30 days from receipt of the complaint. If this period expires without result, you may withdraw from the Agreement or request a reasonable discount.

7.12. We will inform you about the handling of the complaint by e-mail and issue confirmation of the date and method of handling the complaint. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs. You are obliged to prove these costs, e.g., by receipts or confirmations of shipping costs. If the defect was removed by delivery of new Goods, you are obliged to return the original Goods to us, but we bear the costs of such return.

7.13. If you are an entrepreneur, you are obliged to notify and point out the defect without undue delay after you could have discovered it, but no later than within three days of receiving the Goods.

7.14. If you are a consumer, you are entitled to exercise rights arising from defective performance in the case of defects occurring in consumer Goods within 24 months from receipt of the Goods.

8. WITHDRAWAL FROM THE AGREEMENT

8.1. Withdrawal from the Agreement, i.e., termination of the contractual relationship between us and you from the beginning, may occur for reasons and by methods specified in this Article or in other provisions of these Terms where the possibility of withdrawal is expressly stated.

8.2. If you are a consumer, i.e., a person purchasing Goods outside the scope of your business activity, you have, in accordance with Section 1829 of the Civil Code, the right to withdraw from the Agreement without giving any reason within 14 days from the date of conclusion of the Agreement, or, in the case of purchase of Goods, within 14 days from receipt thereof. If we have concluded an Agreement concerning several items of Goods or delivery of several parts of Goods, this period begins on the date of delivery of the last item or part of the Goods; and if we have concluded an Agreement under which we will deliver Goods to you regularly and repeatedly, the period begins on the date of delivery of the first delivery.

8.3. You may withdraw from the Agreement by any demonstrable method (especially by sending an e-mail or letter to our addresses listed in our identification details).

8.4. However, even as a consumer, you may not withdraw from the Agreement in cases where the subject matter of the Agreement is performance specified in Section 1837 of the Civil Code.

8.5. The withdrawal period according to Article 8.2 of these Terms is deemed observed if you send us notice that you are withdrawing from the Agreement within this period.

8.6. In the event of withdrawal from the Agreement according to Article 8.2 of these Terms, you are obliged to send the Goods back to us within 14 days of withdrawal and bear the costs associated with returning the Goods to us. You are, on the other hand, entitled to reimbursement of the Shipping Price, but only in the amount corresponding to the cheapest offered delivery method of the Goods that we offered. In the event of withdrawal due to our breach of the concluded Agreement, we also bear the costs associated with returning the Goods to us, again only up to the amount corresponding to the cheapest offered delivery method.

8.7. In the event of withdrawal from the Agreement, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was paid, or to an account specified by you in the withdrawal notice. However, the amount will not be refunded before we receive the Goods or before you prove that the Goods have been sent back to us. Please return the Goods clean and, if possible, including the original packaging.

8.8. In the event of withdrawal from the Agreement according to Article 8.2 of these Terms, you are liable to us for any decrease in the value of the Goods resulting from handling the Goods in a manner other than necessary to familiarize yourself with the nature, characteristics, and functionality of the Goods, i.e., in a manner that would be possible in a physical store. If we have not yet refunded the Price to you, we are entitled to offset our claim for such costs against your claim for refund of the Price.

8.9. We are entitled to withdraw from the Agreement at any time before delivering the Goods to you if there are objective reasons why the Goods cannot be delivered (especially reasons on the part of third parties or reasons arising from the nature of the Goods), even before the period specified in Article 6.1 of these Terms expires. We may also withdraw from the Agreement if it is evident that you intentionally provided incorrect information in the Order. If you purchase Goods within the scope of your business activity, i.e., as an entrepreneur, we are entitled to withdraw from the Agreement at any time, even without giving any reason.

9. CONSUMER DISPUTE RESOLUTION

9.1. We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826(1)(e) of the Civil Code.

9.2. Consumer complaints are handled through the electronic address info@puffywatch.com. Information about the handling of the complaint will be sent to the buyer’s electronic address.

9.3. The Czech Trade Inspection Authority, with registered office at Štěpánská 796/44, 110 00 Prague 1, Company ID: 000 20 869, website: http://www.coi.cz, is competent for out-of-court settlement of consumer disputes arising from the Agreement. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and the buyer who is a consumer under a purchase agreement concluded by electronic means.

9.4. The European Consumer Centre Czech Republic, with registered office at Štěpánská 796/44, 110 00 Prague 1, website: http://www.evropskyspotrebitel.cz, is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.

10. FINAL PROVISIONS

10.1. If our legal relationship contains an international element (for example, if we send Goods outside the territory of the Czech Republic), the relationship shall always be governed by the law of the Czech Republic. However, if you are a consumer, your rights arising from legal regulations are not affected by this agreement.

10.2. We will deliver all written correspondence to you electronically by e-mail. Our e-mail address is listed in our identification details. We will deliver correspondence to the e-mail address specified in the Agreement, in the User Account, or through which you contacted us.

10.3. The Agreement may only be amended based on our written agreement. However, we are entitled to amend and supplement these Terms, although such changes shall not affect Agreements already concluded, but only Agreements concluded after the effectiveness of the change. We will inform you of the change only if you have a User Account or if we are to deliver Goods to you regularly and repeatedly under the Agreement. Information about the change will be sent to your e-mail address at least 14 days before the change becomes effective. If we do not receive termination of the concluded Agreement for regular and repeated deliveries of Goods from you within 14 days from sending the information about the change, the new Terms become part of our Agreement and apply to the next delivery of Goods following the effectiveness of the change. The notice period in the event you terminate the Agreement is 2 months.

10.4. In the event of force majeure or unforeseeable events (natural disasters, pandemics, operational failures, supplier outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure events, and if the force majeure condition lasts longer than 10 days, both you and we have the right to withdraw from the Agreement.

10.5. An annex to these Terms includes a model complaint form and a model withdrawal from Agreement form.

10.6. The Agreement including these Terms is archived electronically by us but is not accessible to you. However, you will always receive these Terms and the Order confirmation with a summary of the Order by e-mail and will therefore always have access to the Agreement without our assistance. We recommend always saving the Order confirmation and the Terms.

10.7. These Terms become effective on [1.1.2026].